Terms & Conditions
Last updated: 2 October 2026 · This is boilerplate text — please have it reviewed before relying on it commercially.
1. Introduction
These terms and conditions ("Terms") govern your use of the Clariyo website ("Site") and the local SEO and related services ("Services") provided by Clariyo ("we", "us", "our"). By accessing the Site or engaging us for Services, you agree to these Terms.
2. Our services
We provide local search optimisation services for businesses, including Google Business Profile optimisation, AI SEO, website SEO, and additional services such as website design, advertising management, citation building, content and reporting. The specific scope of Services for any client is set out in a separate agreement or proposal.
3. No guarantee of specific results
Search engine rankings, map placements and AI recommendations are determined by third-party platforms (such as Google) over which we have no direct control. While we use our best efforts to improve your visibility, we do not guarantee any specific ranking, traffic volume, leads, or revenue. Any projections are estimates only.
4. Your responsibilities
To allow us to deliver the Services, you agree to provide accurate business information, timely access to relevant accounts where required, and any approvals needed for published content. You are responsible for the accuracy of the information you provide to us and for complying with the policies of third-party platforms (including Google's terms of service).
5. Compliant practices
We only use methods that comply with applicable UK law and the published guidelines of the platforms we work with. We do not offer automated review solicitation, automated review chasing, or automatic flagging of reviews, and we will not engage in any practice that we believe breaches applicable rules or platform policies.
6. Fees and payment
Fees for Services are as agreed in your separate agreement with us. Unless stated otherwise, fees are payable in advance on a monthly basis. Invoices are due within the period stated on the invoice. We may suspend Services if an invoice remains unpaid beyond its due date.
7. Term and cancellation
Services are typically provided on a rolling monthly basis unless a fixed term is agreed in writing. Either party may end the Services by giving the notice period set out in your agreement. Fees for any third-party costs already incurred on your behalf remain payable.
8. Intellectual property
We retain ownership of our methodologies, tools, templates and any pre-existing intellectual property we use in delivering the Services. Content and materials created specifically for you are assigned to you upon full payment of all related fees, except for any third-party materials or elements we licence.
9. Confidentiality and data
We treat your business information confidentially and process any personal data in accordance with our Privacy Policy and applicable data protection law. You consent to us using anonymised, aggregated data for reporting and improvement purposes.
10. Use of the site
You may use the Site for lawful purposes only. You agree not to misuse the Site, including the free audit tool, by submitting inaccurate, unlawful, or abusive content, or by attempting to disrupt its operation.
11. Third-party links and tools
The Site may link to or integrate with third-party services (such as Cal.com for booking). We are not responsible for the content, availability, or practices of those third parties, and your use of them is subject to their own terms.
12. Limitation of liability
To the fullest extent permitted by law, our liability for any claim arising out of or in connection with the Services or the Site is limited to the fees you have paid us for the Services in the three months preceding the claim. We are not liable for indirect or consequential losses, or for loss of profits, revenue, or business.
13. Changes to these terms
We may update these Terms from time to time. The date above indicates when they were last revised. Continued use of the Site or Services after changes take effect constitutes acceptance of the revised Terms.
14. Governing law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Contact
If you have any questions about these Terms, please book a consultation or contact us through the details on our Site.